Privacy Policy

Welcome to FurHealth’s Privacy Policy and Personal Information Collection Statement (the “Statement”).

1.1 Welcome to FurHealth’s Privacy Policy and Personal Information Collection Statement (the “Statement”).

1.2 Welcome to FurHealth (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Statement explains how we collect, use, store, and process your personal data when you interact with our website, including when you sign up for our newsletter, purchase a product or service, or participate in a promotion or competition.

1.3 We review this Statement regularly to ensure compliance with applicable laws and regulations. This version was last updated on the date set out above.

1.4 This Statement should be read alongside any other privacy policy or fair processing notice we provide on specific occasions when collecting or processing your data. This Statement supplements other notices and privacy policies and does not override them.

1.5 To ensure we provide you with the best experience, it is important that the personal data we hold about you is accurate and up to date. Please inform us if your personal data changes during your relationship with us.

FurHealth is committed to handling your personal information responsibly and in accordance with the Information Technology Act, 2000, and the Consumer Protection Act, 2019, along with other applicable Indian data protection laws.

2. Collection Of Personal Data And Its Usage

1.6 Types of Personal Data Collected and Its Purpose

The types of personal data we collect and how we use them are outlined in our “Personal Information Collection Statement” in Part 2 of this document.

1.7 Applicability to Minors

This website and our services are not intended for children (persons below 18 years of age). We do not knowingly collect personal data from minors. If we discover that we have unintentionally collected personal data from a child, we will take steps to delete such data.

How We Collect Your Personal Data

1.8 We may collect personal data through various means, including direct interactions, automated technologies, and third-party sources.

Direct Interactions

You may provide us with Identity and Contact Data when you:

  • Create an account on our website.
  • Purchase our products or services.
  • Subscribe to our newsletters, updates, or promotional materials.
  • Participate in contests, promotions, or surveys.
  • Provide feedback or contact us for support.
  • Automated Technologies and Website Interactions

When you visit our website, we may collect Technical Data such as:

  • Your IP address, browser type, and operating system.
  • Your browsing patterns on our website.
  • The use of cookies, analytics tools, and similar tracking technologies (see Cookie Policy in Part 3).
  • Third-Party Sources

We may receive your personal data from third parties, including:

  • Payment service providers for transaction processing.
  • Delivery partners for order fulfillment.
  • Analytics and marketing partners for website performance analysis.
  • Public databases or legally authorized sources.

Retention Of Personal Data

1.9 Duration of Retention.

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including compliance with legal, tax, regulatory, and business requirements.

1.10 Factors Determining Retention Period.

The retention period depends on:

  • Legal obligations under Indian laws.
  • The nature and sensitivity of the data.
  • The potential risk of harm due to unauthorized use or disclosure.
  • Business needs and contractual requirements.

Data

1.11 Security Measures.

We implement appropriate technical and organizational measures to safeguard your personal data from:

  • Unauthorized access, use, or disclosure.
  • Accidental loss or damage.
  • Cybersecurity threats and fraud.

Limited Access

Access to your personal data is restricted to authorized employees, agents, and service providers who require it for business purposes and are bound by confidentiality obligations.

1.12 Data Breach Response

In case of a personal data breach, we will :

  • Take immediate steps to mitigate the impact.
  • Notify affected users, if required by law.
  • Report the breach to relevant authorities as per Indian regulations.
  • Business needs and contractual requirements.

Personal Information Collection Statement

2 The Data We Collect About You and How It Will Be Used

2.1 Categories of Personal Data Collected

We may collect, use, store, and transfer different kinds of personal data, grouped as follows:

  • Identity Data

Includes first name, last name, username, gender, date of birth, and other identifiers.

  • Contact Data

Includes billing address, delivery address, email address, and phone numbers.

  • Transaction Data

Includes details about payments to and from you, as well as details of purchases.

  • Technical Data

Includes IP address, browser type and version, time zone setting and location, browser plug-ins, operating system, and device information.

  • Profile Data

Includes username, password, purchase history, interests, preferences, feedback, and survey responses.

  • Usage Data

Includes information on how you use our website, products, and services.

  • Marketing and Communications Data

Includes your preferences in receiving marketing communications from us and third parties.

2.2 Lawful Basis for Processing Personal Data

We will only use your personal data where permitted by law, including under:

  • Performance of a Contract : When we need to process your data to fulfill a contract with you (e.g., providing goods or services).
  • Legitimate Interests : When it is necessary for our business interests, provided your rights do not override those interests.
  • Legal Compliance : Where we are required to process personal data to comply with legal obligations under Indian laws such as the Consumer Protection Act, 2019, the Information Technology Act, 2000, and its amendments.

2.3 Purpose of Data Collection.

We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal basis we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data:-

Purpose Type of data Lawful basis for processing Basis of legitimate interest
To register you as a new customer Identity; Contact Performance of a contract with you Not applicable
To process and deliver your order, including payments, invoicing, and communications Identity; contact; transaction; marketing and communications Performance of a contract with you; necessary for legitimate interests To recover debts due to us
To manage our relationship with you (including notifying you about policy changes and requesting feedback) Identity; contact; profile; marketing and communications Performance of a contract with you; necessary for compliance with legal obligations; necessary for legitimate interests To keep records updated and analyze customer engagement
To enable you to participate in contests, surveys or promotions Identity; contact; profile; usage; marketing and communications Performance of a contract with you; necessary for legitimate interests To study how customers use our products/services and improve engagement
To administer and protect our business and website (including troubleshooting, fraud prevention, data analysis, IT security) Identity; contact; technical Necessary for compliance with legal obligations; necessary for legitimate interests Running the business efficiently; ensuring security and fraud prevention
To deliver relevant website content and advertisements; measure effectiveness Profile; usage; marketing and communications Necessary for legitimate interests Understanding customer preferences; optimizing marketing strategies
To improve user experience and engagement through personalization Profile; marketing; and communications Necessary for legitimate interests Delivering tailored content and offers based on preferences and purchase history
To analyze website usage trends and customer behaviour Technical; usage Necessary for legitimate interests Keeping the website updated; enhancing product/service design
To make product recommendations based on customer activity and interests Identity; contact; technical; usage Necessary for legitimate interests Personalizing suggestions growing the business

2.4 Consequences of Failure to Provide Personal Data

If you fail to provide required personal data, we may be unable to enter into or perform a contract with you. This may result in cancellation of services or products, with prior notice.

2.5 Disclosure of Personal Data

We may share your data with the following entities :

  • Service Providers: IT, logistics, payment processing, and customer support providers.
  • Business Partners & Affiliates: Companies that help us deliver services.
  • Financial Institutions: Banks and payment gateways for processing transactions.
  • Regulatory Authorities: Government agencies or law enforcement when required by law.

All third parties must follow data protection laws and ensure the confidentiality and security of your personal data.

Marketing and Advertising Preferences

2.6 We are committed to providing you with choices regarding the use of your personal data for marketing and advertising purposes.

2.7 Use of Personal Data for Marketing

We may use your Identity, Contact, Technical, Usage, and Profile Data to analyze your preferences and determine which products, services, or offers may be of interest to you. This helps us offer personalized recommendations and promotions.

You will receive marketing communications from us if :

  • You have requested information from us.
  • You have purchased goods or services from us.
  • You have not opted out of receiving marketing communications.

2.8 Consent for Third-Party Marketing

We will obtain your explicit opt-in consent before sharing your personal data with any third party for marketing purposes.

2.9 Opting Out of Marketing Communications

You can opt out of receiving marketing communications at any time by:

  • Clicking the unsubscribe link in any marketing email or message.
  • Contacting us directly to request removal from marketing lists.

Opting out of marketing will not affect communications related to purchases, transactions, or service-related notifications.

Rights of access and correction

2.10 In accordance with the information technology ( reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 and the digital personal data protection act , 2023 , you have right to

  • confirm whether we hold your personal data .
  • request access to your personal data held by us .
  • request correction if any personal data is inaccurate, incomplete, or outdated .

You may also request details regarding the categories of personal data processed by us .

2.11 As per India law , individuals have the following additional rights regarding their personal date :

  • Right to access- you can request a copy of the Perosnal data we process about you.
  • Right to correction – You may request us to correct , complete , or update inaccurate or incomplete personal data.
  • Right to Erasure ( Right to be forgotten) – you may request the deletion of your personal data if :
    • it is no longer necessary for the purpose for which it was collected.
    • you withdraw your consent , and there is no other legal ground for processing.
    • the data has been unlawfully processed.
    • retention is no longer necessary under applicable laws .

    Exceptions: we may retain certain data where required for legal compliance, dispute resolution, fraud prevention, or law enforcement purposes.

Contact details

2.12 If you have any questions about this Privacy Statement or wish to exercise your rights, please contact our Data Privacy Manager using the details below:

  1. Fur Health: Flat/door/ block no. – 8-75, Second floor, Doolapally, Hyderabad, Telangana - 500100, India.
  1. Attn: Data Privacy Manager

Cookies

3.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help improve your browsing experience by remembering your preferences and enhancing website functionality.

3.2 How We Use Cookies

We use different types of cookies to ensure our website works smoothly and offers you the best experience:

  • Strictly Necessary Cookies – These are essential for the website to function properly, such as enabling secure logins, shopping cart features, and payment processing.
  • Analytical & Performance Cookies – These help us understand how visitors use our website, allowing us to improve navigation and content based on user behavior.
  • Functionality Cookies – These remember your preferences (such as language or location) and personalize your experience when you return.
  • Targeting Cookies – These track your visits, pages viewed, and interactions, allowing us to show you more relevant content and ads.

3.3 Managing Cookies

You can choose to accept or decline cookies. However, rejecting cookies may limit certain features, such as saving preferences or accessing some online services.

For more details on how we use cookies or how to manage them, please check your browser settings or refer to our Privacy Policy.